Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website daginagoldandsilver.com (the “Website”), operated by Dagina Gold and Silver (“Dagina”, “we”, “us”, or “our”), as well as any enquiry, communication, or transaction you make with us through the Website, WhatsApp, phone, social media, or in person at our boutique.

By accessing or using our Website, or by contacting us through any of our channels, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree with these Terms, please discontinue use of our Website and services.

Dagina Gold and Silver is a fine jewellery boutique offering handcrafted gold and silver jewellery, including rings, bracelets, mangalsutras, necklaces, and bridal sets. Our Website serves as a digital catalogue and lookbook of our collections. It is not an online store with a shopping cart or payment checkout — all enquiries, price discussions, and purchases are concluded through direct communication with our team via WhatsApp, phone, or an in-person boutique visit.

Our Website and services are intended for individuals who are at least 18 years of age and legally capable of entering into binding contracts under applicable law. By using our Website or contacting us, you represent that you meet this requirement.

The Website provides general information about our brand, heritage, and jewellery collections for browsing purposes only. No contract of sale is formed by browsing the Website, submitting an enquiry, or receiving a reply from us. A binding sale is concluded only once both parties have agreed on the specific piece, purity, price, and terms of purchase, typically confirmed in person at our boutique or in writing over WhatsApp or email.

We make every effort to display our jewellery accurately. However, as each piece is handcrafted, minor variations in design, gemstone placement, colour, and finish may occur between the image shown and the final piece. Product images are for representative purposes only, and actual products may vary slightly due to photographic lighting, screen display settings, and the handmade nature of our craftsmanship.

Weight, purity, and dimensions listed on the Website are approximate and provided for general guidance. Final weight and specifications will be confirmed at the time of purchase and reflected on your invoice and hallmark certification.

In keeping with standard jewellery trade practice, we do not display fixed prices on our Website, as the final price of any gold or silver piece depends on the prevailing gold or silver rate on the day of purchase, applicable making charges, wastage, gemstone value (where applicable), and Goods and Services Tax (GST) or other statutory levies in force at that time.

Accurate, up-to-date pricing for any piece is available on request via WhatsApp, phone, or at our boutique. Any price quoted to you is valid only for the period specified at the time of quotation and is subject to change without prior notice due to fluctuations in precious metal rates.

All gold jewellery sold by Dagina Gold and Silver is BIS-hallmarked in accordance with applicable Bureau of Indian Standards (BIS) regulations, certifying the purity (such as 18K/750 or 22K/916) of the gold used. Where applicable, gemstones and diamonds are accompanied by relevant certification. Please retain your hallmark card and invoice, as they are required for future exchange, buyback, insurance, or warranty claims.

When you send us an enquiry via WhatsApp or another channel, our team will respond with available details, pricing, and next steps. Custom orders, bridal sets, or bespoke pieces may require an advance booking amount, the terms of which will be communicated to you directly and confirmed in writing before we proceed. Orders are confirmed only after mutual agreement on price, specifications, and delivery or collection timeline.

We do not process online payments, card details, or banking information through this Website. Payments are accepted only through secure, in-person channels at our boutique or through mutually agreed offline modes (such as bank transfer) communicated directly by our team. We will never ask you to make a payment through an unverified link sent over WhatsApp or social media, and you should treat any such request with caution and verify it directly with our boutique before proceeding.

Given the handcrafted and often bespoke nature of fine jewellery, cancellation, return, and exchange requests are handled on a case-by-case basis in accordance with our boutique policy communicated to you at the time of purchase, and in compliance with applicable consumer protection law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, where applicable. Please retain your original invoice and hallmark certification, as they are required to process any cancellation, return, or exchange request.

By initiating a conversation with us on WhatsApp, whether through a link on our Website or by messaging our business number directly, you consent to receive replies from us relating to your enquiry. Messaging is provided through the WhatsApp Business Platform, operated by Meta Platforms, Inc., and is additionally subject to WhatsApp’s own terms of service and privacy policy. You may stop receiving messages from us at any time by replying “STOP” or informing us directly. Please see our Privacy Policy for further detail on how this data is handled.

All content on this Website, including but not limited to the Dagina name and logo, product photography, designs, text, and layout, is the property of Dagina Gold and Silver or its licensors and is protected under applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of this Website without our prior written consent.

You agree not to:

• Use the Website or our WhatsApp channel for any unlawful purpose or in violation of these Terms;
• Attempt to gain unauthorised access to our systems, data, or accounts;
• Impersonate any person or entity, or misrepresent your affiliation with us;
• Transmit any harmful code, spam, or unsolicited communication through our channels; or
• Scrape, copy, or reproduce Website content for commercial purposes without permission.

Our Website may link to third-party platforms such as Instagram, Facebook, and WhatsApp. We do not control and are not responsible for the content, policies, or practices of these third-party platforms. Your use of such platforms is subject to their own terms and policies.

The Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. While we take reasonable care to ensure the accuracy of information presented, we do not warrant that the Website will be uninterrupted, error-free, or that product images, descriptions, or availability are always current.

To the fullest extent permitted by applicable law, Dagina Gold and Silver shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or our services, including but not limited to loss of data or loss arising from reliance on information displayed on the Website. Nothing in these Terms shall limit or exclude liability that cannot be limited or excluded under applicable law.

You agree to indemnify and hold harmless Dagina Gold and Silver, its owners, employees, and representatives from any claim, liability, damage, or expense (including reasonable legal fees) arising out of your violation of these Terms or your misuse of the Website or our communication channels.

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts at [City, State], India.

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020 where applicable, any grievances or concerns regarding the Website or our services may be addressed to our Grievance Officer using the contact details in Section 21. We aim to acknowledge complaints promptly and resolve them within a reasonable time frame, generally within 30 days.

We may revise these Terms from time to time to reflect changes in our services or applicable law. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of the Website or continued engagement with us after changes are posted constitutes your acceptance of the revised Terms.

For any questions regarding these Terms, please contact us:

Dagina Gold and Silver
Registered Address: [Registered Business Address, City, State, PIN]
Email: care@daginagoldandsilver.com
WhatsApp / Phone: +91 70835 89845