Introduction
Dagina Gold and Silver (“Dagina”, “we”, “us”, or “our”) is a fine jewellery boutique specialising in handcrafted gold and silver jewellery. This Privacy Policy describes how we collect, use, store, share, and protect information relating to visitors of our website daginagoldandsilver.com(the “Website”) and individuals who contact us through WhatsApp, phone, social media, or in person at our boutique (collectively, “you” or “your”).
By browsing our Website or initiating contact with us through WhatsApp or any other channel, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, we request that you refrain from using our Website or contacting us through these channels.
Scope of This Policy
This Policy applies to all information collected through our Website, our WhatsApp Business account, our official Instagram and Facebook pages, and any other digital or in-person channel operated by Dagina Gold and Silver. It does not apply to third-party websites, applications, or services that may be linked from our Website, including the WhatsApp Business Platform itself, which is operated by Meta Platforms, Inc. and governed by its own privacy policy (see Section 4 below).
Information We Collect
We collect information in the following ways:
(a) Information you provide directly. When you enquire about a product, request an appointment, or message us on WhatsApp, phone, Instagram, or Facebook, we may collect your name, phone number, WhatsApp profile name and photo (if visible), email address, delivery or billing preferences, and the content of your enquiry, including any product references you mention.
(b) Information collected automatically. When you browse our Website, we and our hosting and analytics providers may automatically collect technical information such as your IP address, browser type, device type, operating system, referring website, pages viewed, and time spent on the Website, using cookies and similar technologies (see Section 6).
(c) Information from newsletter sign-ups. If you subscribe to our newsletter through the form on our Website, we collect the email address you provide.
We do not collect or process any online payment, card, or banking information through our Website, as all purchases are concluded in person at our boutique or through direct correspondence, not through an online checkout on this Website.
WhatsApp Business Communication
Our primary channel for product enquiries is the WhatsApp Business Platform. When you tap an “Enquire on WhatsApp” link on our Website or message our business number directly, you initiate a conversation with us and thereby consent to receive replies from Dagina Gold and Silver relating to your enquiry, including product details, pricing on request, appointment scheduling, and order-related updates.
Messages sent and received through WhatsApp are transmitted and processed using the WhatsApp Business Platform, which is provided by Meta Platforms, Inc. (“Meta”). Meta processes certain metadata (such as your phone number, profile information, and message timestamps) in accordance with its own privacy policy, available at whatsapp.com/legal/privacy-policy. We encourage you to review WhatsApp’s policy in addition to this one.
We use WhatsApp Business tools solely to respond to enquiries you have initiated and, where you have separately agreed to receive them, to share relevant updates such as new collection launches or appointment confirmations. You may opt out of receiving any further messages from us at any time by replying “STOP” on WhatsApp, or by informing us verbally or in writing, and we will honour that request promptly.
How We Use Your Information
We use the information we collect to:
- Respond to product enquiries, share pricing on request, and assist with purchase decisions;
- Schedule and confirm boutique appointments and private viewings;
- Provide customer support, including after-sales, repair, and warranty assistance;
- Send you newsletters or promotional updates, where you have opted in to receive them;
- Improve our Website, product catalogue, and overall customer experience;
- Detect, investigate, and prevent fraud, abuse, or unauthorised activity; and
- Comply with applicable legal, tax, and regulatory obligations.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorised access, alteration, disclosure, or destruction. Access to customer information is restricted to authorised personnel who require it to perform their duties. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including to provide customer support, honour warranty and after-sales commitments, and comply with our legal and tax obligations. Where information is no longer required, we take reasonable steps to delete or anonymise it.
Your Rights & Choices
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (India), you have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information, subject to our legal retention obligations;
- Withdraw consent to marketing communications at any time; and
- Lodge a grievance with our Grievance Officer (see Section 14) or the appropriate data protection authority.
To exercise any of these rights, please contact us using the details in Section 14. We will respond within a reasonable time and in accordance with applicable law.
Children's Privacy
Our Website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we may promptly remove it.
Third-Party Links
Our Website may contain links to third-party websites or platforms, including Instagram, Facebook, and WhatsApp. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party site or platform you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top of this page indicates when this Policy was last revised. We encourage you to review this Policy periodically. Continued use of our Website or continued engagement with us after changes are posted constitutes acceptance of the revised Policy.
Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Officer are provided below. If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please reach out to us:
Dagina Gold and Silver
Grievance Officer: [Name to be designated]
Registered Address: [Registered Business Address, City, State, PIN]
Email: care@daginagoldandsilver.com
WhatsApp / Phone: +91 70835 89845
We aim to acknowledge and address all grievances within 30 days of receipt.